About
About me
I’m a geek, nerd, gadget addict & leadership consultant based in the UK, with rich experience of over 15 years in leadership consultancy.
I deliver consumer-driven experiences that yield real strategic business results.
I am focused on consumer-driven experiences yielding real business results, increasing revenue, efficiency, and retention.
I’m passionate about innovation and driven by impact.
A senior executive business leader with experience in building high performing teams who are passionate about delivering the best customer experiences and optimising commercial value. Experience gained within complex organisations in Management Consulting, Client, Financial and Business Services for FTSE-100 companies and SMEs. Optimising strategic organisational transformation, customer service excellence and operational excellence, to increase revenue, efficiency, retention and reduce costs.
I really enjoy working on cutting-edge projects and enabling new technologies and methodologies. I also enjoy being surrounded by brilliant people that share the vision of “striving for excellence” and I’m truly humbled by their support. I look forward to facing the ever-growing challenges I’m faced with as my career unfolds, and keen to overcome them.
Skills
Working with C-suite leaders at FTSE-100, small- and medium-sized companies that are growing or changing. I have broad sector experience across client, financial and business services. I work in other industries too, ranging from health, power, retail to technology, and sometimes work with leaders and boards of non-profit organisations. My skills at delivering customer service excellence and operational excellence universally applicable.
Experience
2000-2021
Private Sector
Private Sector
o Launched and Led digital strategy, local infrastructure to Cloud-based SAAS providers integration/migration. o Guided 1500%+ Increase e-commerce delivery; new channel/regions evaluated and developed. o 40% retail sales growth delivered p.a. Led Research, Development, Implementation, Transformation and Deployment B2B/B2C E-commerce sales strategy EU wide, to operating a “right-first-time” service model. 2 o Turned around and repositioned performance contributing 25% profit from a net cost position. o 75% Cost Reduction in Marketing Acquisition, creation of omnichannel marketing programmes, analytic driven PPC advertising and social media network leverage. o CX Metric Uplift all measures; CLV (59% lift), NPS (61), CSAT (82%), CES (6), Churn (11%), Referrals Rates. o 22%+ Increase Sales per Customer; QOS measure, utilisation of data analytics, loyalty rewards. o 99% Quality Live Delivery; founded best in class logistics solution for timebound and guaranteed service, <18hr perishable (live) products, established robust partnership SLAs covering EU zone. o Negotiated the business B2B client list disposal following regulatory changes to the sector.
2000-2021
Public Sector
Public Sector
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2000-2021
Not For Profit
Not for Profit
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Services
